After you place an order, you’ll receive a confirmation email. Once your order ships, we’ll send a tracking number to that email. If you created an account with us, log in to see the tracking info there as well.

Most orders process and ship within 1–2 business days. Some items — such as firearms, ammunition to restricted states, upper receivers, Glock products and Holosun products — may take 3–4 business days due to additional handling requirements.

Confirmation and tracking emails are sent automatically — check your spam or promotions folder. Occasionally manual processing may delay automated updates, so contact us if you still don’t see an email.

Partial deliveries can happen if items ship from different warehouses. The remaining pieces are on their way.

Awaiting Fulfillment: Order confirmed and inventory allocated.
Awaiting Shipment: Order is picked, packed, and ready for carrier pickup.

Orders over $500: FREE shipping
Orders under $500 without ammunition: $12.99 flat
Orders with firearms/lower receivers: $19.99 flat
Orders with ammunition: $15.99 for up to 20 boxes, then $1 per box after.

We accept returns within 30 days. Non-damaged items have a 15% restocking fee; damaged items are refunded with no restocking fee. Ammo and reloading components are non-returnable for safety reasons. Firearms return before transfer to FFL only. Refunds may take up to 7 business days to post.

Yes! We ship nationwide. Some states have additional requirements for ammunition. Please submit any required documentation to admin@tacticalsurplususa.com.

Reach us via email at admin@tacticalsurplususa.com — we reply promptly!

We’re a small, family-run business and currently handle support via email only. We plan to add phone support as we grow.

Our main offices are in Fort Lauderdale, FL. We fulfill orders through partner warehouses across the U.S. to ensure fast delivery.